Privacy Policy
This privacy policy applies only to www.pharmakdirect.com (the “Pharmak”, “Website” or “Web”), Pharmak Mobile Apps (“Android” and “IOS”) (“Mobile App”) Mobliand information provided by you or otherwise collected online through this website or mobile apps.
The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users (the “User”), the Website and the Mobile App . Furthermore, the way each of this Website and the Mobile Apps processes, stores and protects user data and information will also be detailed within this policy.
Your Consent
- By accessing this Website/Mobile App and whenever you submit any information to Pharmak, or use products and services offered by our Website/Mobile App, you agree to be bound by the terms of this Privacy Policy. Please read below carefully the entire Privacy Policy before using the Website/Mobile App.
- As part of providing our Services to you, we may need to send routine communications to you, such as order transaction emails and other administrative messages through email and notifications posted on the Website/Mobile App or through other means available, including text and other forms of messaging. Though we prefer to communicate with our Users via email, as may be deemed necessary, you agree to receive our phone calls, related to your orders/request on Pharmak.
- When you sign up to receive our e-newsletters, we may periodically send emails about new products, special offers or other information, which you may find it interesting and beneficial as well. If you do not wish to receive promotional information from us, you can, at any time, choose to opt out of receiving Pharmak promotional e-newsletters. To unsubscribe from our e-newsletters, you can follow the directions included at the e-newsletter.
- You must ensure to provide us with the correct or up-to-date Personal Information. This will allow us to contact you for further correspondences with respect to your order at Pharmak. We are not responsible for any inaccurate information you provide to us, which may affect your orders on our Website/Mobile App.
- If, at any time, you want to access, update, modify or eliminate any of your account information at Pharmak, you may do so by clicking “Your Account”, and then review/change your sensitive Personal Information as you want it to be.
- Pharmak may, in future, request other optional information from you in order to customize the Website/Mobile App to deliver personalized service to our Users.
What Information We Collect About You
- We do not automatically collect your personally identifiable information. However, you might provide us with your personal and demographic information – including your name, gender, age, address, phone number, email address and your medical prescription(s). For example:
- as a new User, when you register/create an account, place your order, or upload your medical prescription at the Website/Mobile App;
- as an existing User, when you update your existing profile on the Website/Mobile App.
- During your visit to our Website/Mobile App, we may automatically receive technical information about your computer/device, including your IP address, your computer operating system, time-zone, browser type and browser plug-in details, due to the communication protocol settings on the Internet.
- When you browse our Website/Mobile App, we may also collect information regarding the pages you viewed, the web addresses from which you arrive or click through to, time spent on certain pages, download errors and page response times. All these information help us analyse User’ trends and preferences, and thus assist us in improving our service.
How We Use the Information Collected from You
We will collect and retain your personally identifiable information only to the extent that it is necessary to fulfil our services to you. Any Personal information submitted by you to the Website/Mobile App or collected by us will be used ONLY for the purposes mentioned below:
- to carry out our obligations arising from your requests for our products and services;
- to improve our Website/Mobile App’s functionality, and to customize your future orders with us;
- to make sure that our Website/Mobile App content is presented in the manner that is most effective for you;
- to verify your identity and perform checks to prevent fraud.
With Whom We Share Your Information
We do not sell, rent or exchange your any personally identifiable information that you provide to us through this Website/Mobile App with any third party for commercial reasons. However, we engage trusted online payment service partners to perform payment processing and authorization services (for net banking or credit/debit card validation). Through your use of the Pharmak Services, you consent to our collection and transfer of your information to our payment service partner websites.
As with any business, it is possible that as our business develops, we might sell or buy other businesses or assets. In such transactions, User/customer information is typically one of the transferred business assets. Accordingly, in the event that Pharmak, or substantially all of our assets, is acquired by a third party, such information may be one of the assets that is transferred or acquired by a third party. Under such circumstances, Pharmak would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy. You acknowledge that such transfers may occur, and that any acquirer of Pharmak may continue to process your personal information as set forth in this Privacy Policy.
Who Has Access to Your Information
Your personally identifiable information can be accessed only on a need-to-know basis by certain Pharmak employees who are designated to carry out your requested activity, and all such employees are bound to strict confidentiality obligations.
Use of Cookies
This Website/Mobile App uses cookies to better the Users experience while visiting the website. Where applicable this Website/Mobile App uses a cookie control system allowing the User on their first visit to the website to allow or disallow the use of cookies on their computer / device.
Cookies are small files saved to the User’s computer hard drive that track, save and store information about the User’s interactions and usage of the Website/Mobile App. This allows the Website/Mobile App, through its server to provide the Users with a tailored experience within this Website/Mobile App.
Users are advised that if they wish to deny the use and saving of cookies from this Website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this Website and its external serving vendors.
This Website/Mobile App uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the Website, but will not store, save or collect personal information.
You may choose to accept or decline cookies. Please be aware that by declining cookies you may be unable to use our website to its fullest capability.
Security Policy
We guarantee that all your personal information with us is secure and may not be stored, processed, generated or transferred outside the United Arab Emirates unless in the cases defined by virtue of a decision issued by the Health Authority of the Emirate of Dubai. Pharmak takes careful precaution to protect our Users’ personal information from unauthorized access, improper use or disclosure or unauthorized modification. . We store your personally identifiable information on the computer servers placed in a secure environment. Even though we have taken significant steps to protect your personally identifiable information, no company, including our Website/Mobile App, can fully eliminate security risks associated with Personal Information.
We understand the confidential nature of the prescription you provide us to process your medication order and we treat your prescription as a protected information.
External Links
Although this Website/Mobile App only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites). Pharmak cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this Pharmak cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this Website/Mobile App participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This Website/Mobile App will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. This Website/Mobile App may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
Pharmak through its social media platform accounts may share web links to relevant web pages.
Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by Pharmak. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore Pharmak cannot be held liable for any damages or implications caused by visiting any shortened links.
Changes to Our Privacy Policy
We may revise this Privacy Policy from time to time by updating this page, and so we urge you to review it periodically to ensure that you agree with any such changes that we make. We will make best efforts to inform you of any important amendments by e-mail, message on the Website/Mobile App or notification in Your Account. However, it is your responsibility to check this Privacy Policy regularly to ensure that you agree with it and your continued use of the Website/Mobile App will be deemed to be your acceptance of any changes that we make.
Phone
Toll Free: 800 742 7625
+971 4 220 3384
support@pharmakdirect.com
Location
Head Quarters:
Boulevard Plaza Tower 1, Office 2301,
Downtown Dubai, UAE.
Pharmacy:
Unit B10, LIU3, Street 50, Community 626,
Nad Hessa, Dubai Silicon Oasis, UAE.
Store Hours
Mon - Sat
8:00 - 17:00